Картотека книг

предварительная версия
Картотека книг » Поиск по коду » Книги с ISBN13 9783659189876

Книга ISBN13 9783659189876 - An analysis of the impact of university expansion on service quality (Josphat Manyeruke) в магазинах, библиотеках и электронных библиотеках с он-лайн чтением

Информация о местонахождении книг с указанным кодом ISBN. (Найти нужный код ISBN10 или ISBN13 можно в техническом каталоге кодов.)

На странице указаны адреса интернет-магазинов и библиотек (обычных) в которых есть книга с данным кодом.

Где купить эту книгу?

Интернет-магазины

Название: An analysis of the impact of university expansion on service quality
In this book five key elements of service quality at Universities were used to measure service quality at Chinhoyi University of Technology and to find out whether universities expansion has any effect on service quality. The five elements include Commitment of top management,course delivery, Campus facilities,courtesy, and customer feedback and improvement. Gaps between actual service delivery by Chinhoyi university and perceptions of students about service quality were noted. It was generally noted that expansion has negative impacts on service quality and organizations are encouraged to match expansion with resources so that expansion would not affect service quality in any way as physical facilities are of tantamount importance in service delivery. Quality audits must also be continuously done by big organizations so as to continuously improve service delivery and to monitor progress towards Total Quality Management.Quality is the lifeblood of any organization in this competitive...
Авторы: Josphat Manyeruke
Издательство: LAP Lambert Academic Publishing
Год: 2012
Местонахождение: OZON.ru
ISBN: 9783659189876


Поиск по сайту


Новости

10 января 2015 года: Запуск базы ISBN10 и ISBN13

Запущена база данных ISBN и технический каталог кодов.