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Книга ISBN13 9783844393651 - The Management of Part-time employees in the restaurant industry (Abu Elnasr Sobaih) в магазинах, библиотеках и электронных библиотеках с он-лайн чтением

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Название: The Management of Part-time employees in the restaurant industry
The UK restaurant sector employs a significant number of part-time employees, some of whom are experienced, but many of whom are not. Notwithstanding this they tend to perform the same work tasks and hold the same responsibilities as full-time employees. However, restaurant managers often treat part-time employees inappropriately with regard to recruitment and selection, induction and training, development, retention and turnover. As a result, part-time employees may develop negative job attitudes and behaviours, e.g. higher staff turnover, lower level of commitment and less willingness to contribute to the organisation than their full-time counterparts. Such attitudes and behaviours affect service quality and customer satisfaction as most customers do not know or even care whether an employee is full-time or part-time. They are only looking for appropriate standard of service quality. This study investigates the management of part-time employees in the restaurant industry using the...
Авторы: Abu Elnasr Sobaih
Издательство: LAP Lambert Academic Publishing
Год: 2011
Местонахождение: OZON.ru
ISBN: 9783844393651


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10 января 2015 года: Запуск базы ISBN10 и ISBN13

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