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Книга ISBN13 9783845436470 - The Impact of Work Engagement on Frontline Employees’ Outcomes (Olusegun Adekunle Olugbade) в магазинах, библиотеках и электронных библиотеках с он-лайн чтением

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Название: The Impact of Work Engagement on Frontline Employees’ Outcomes
An examination of the relevant literature demonstrates that work engagement has not received adequate empirical attention in the field of positive psychology including tourism and hospitality literature. Hence, a model which examines the impacts of work engagement dimensions (vigor, dedication, and absorption) on service recovery performance, job satisfaction, and turnover intentions was developed and tested. In addition, the relationships among service recovery performance, job satisfaction, and turnover intentions were investigated. With the purpose in mind, frontline employees in the four- and five-star hotels of Abuja, the capital city of Nigeria, were used as the sample. Based on the results, none of the dimensions of work engagement had a significant effect on service recovery performance and turnover intentions. Of the dimensions of work engagement, vigor was found to have a significant and positive impact on job satisfaction. The rest of the dimensions did not significantly...
Авторы: Olusegun Adekunle Olugbade
Издательство: LAP Lambert Academic Publishing
Год: 2011
Местонахождение: OZON.ru
ISBN: 9783845436470


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10 января 2015 года: Запуск базы ISBN10 и ISBN13

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