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Книга ISBN13 9783846549476 - Public Serves Delivery Reform and Customer Satisfaction in Ethiopia (Desta Tesfaw Mebratu) в магазинах, библиотеках и электронных библиотеках с он-лайн чтением

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Название: Public Serves Delivery Reform and Customer Satisfaction in Ethiopia
The central focus of this work is identifying and analyzing the factors that determine the success and failures of public service delivery in relation to customer satisfaction. Currently civil service reform program is undergoing in Ethiopia. The main element of the reform program is delivering efficient and effective service to the public. In this regard there are some public institutions that are successful in satisfying their customers by implementing the reform program. On the contrary there are others still not successful. Therefore the major public service delivery factors that were suggested by different researchers and scholars are tested using case study method in this work. Two public organizations are selected i.e. one from the category of successful once and the other from those who are not successful based on the previous researches and preliminary assessments. By designing the conceptual framework, the public service delivery success factors are identified...
Авторы: Desta Tesfaw Mebratu
Издательство: LAP Lambert Academic Publishing
Год: 2011
Местонахождение: OZON.ru
ISBN: 9783846549476


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10 января 2015 года: Запуск базы ISBN10 и ISBN13

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